Frequently Asked Questions

Why can I see the trick fountains only on a guided tour?

Because the trick fountains still function exactly the way they did 400 years ago, they can only be operated manually by our expert staff.

Will I get wet on the trick fountain tour?

You definitely need to stay alert at all times; the water jets are unpredictable. We kindly request that you take care to keep your technical devices (cameras, cell phones, video cameras, etc.) from getting wet!

What does the ticket include?

The Hellbrunn ticket includes:

  • guided tour of the trick fountains
  • palace exhibition with audioguide
  • visit to the Folklore Museum
Trick Fountains    
 
  • Duration of the tour: approx. 40 minutes
  • Languages: German, English
  • Languages on request: Italian, French, Spanish
  • Evening tours: from July 1st until August 31st, 19:00, 20:00 and 21:00 hrs

The tours take place daily, regardless of the weather.

Palace exhibition GrandDelight with audioguide
 
  • Duration : approx. 40 minutes
  • Audioguide available in: German, English, Italian, French, Spanish, Russian, Japanese, Korean, Chinese
 
Folklore Museum in Monatsschlössl
 
  • Path to Monatsschlössl: approx. 10 minutes
  • Duration: approx. 1 hour
 
Is a reservation necessary?

For parties of 15 or more persons, we recommend making a reservation in order to avoid long waiting times.

Are the trick fountains still open in bad weather?

The palace and trick fountains are open daily, all summer long, regardless of the weather. In winter, palace and trick fountains are closed.

May I take pictures?

Yes. Taking pictures in the palace and in the trick fountain area is allowed.

Are dogs allowed?

Yes, in the park and in the trick fountain area as long as they are on a leash or muzzled. Dogs are not allowed in the palace.

Is the entire Hellbrunn facility wheelchair accessible?

The park and the trick fountains are wheelchair accessible. You can rent a wheelchair at the trick fountains ticket office. Unfortunately, the palace is not wheelchair accessible. Metered handicapped parking spaces are signposted in the parking lot (maximum daily fee 4.00 EUR). Free parking with the Eurokey.

Are there parking spaces?

There are plenty of car and bus parking spaces available. Fees for cars: EUR 2.00 for the first two hours, EUR 1.00 for each additional hour. Maximum daily fee  EUR 4.00.

Buses: EUR 10.00 per hour. Maximum daily fee: EUR 50.00. There are no fees for tour operators whose guests are visiting the trick fountains. Exit tickets are handed out at the ticket office.